PAPULING, Oktadwilaras A P.; PUREN, Alfriani. The Effect of Service Quality on Customer Satisfaction at PT. Bank Rakyat Indonesia (Persero) Tbk. Tobelo Branch and Its Implications for Service Improvement. JURNAL SAINS SOSIAL DAN HUMANIORA (JSSH), [S. l.], v. 5, n. 1, p. 129–137, 2025. DOI: 10.52046/jssh.v5i1.2445. Disponível em: https://journal.tyarlyta.com/index.php/jssh/article/view/2445. Acesso em: 4 apr. 2026.